If you have any questions or concerns, please contact our Support Team at apps (at) myQuetzal.com
The app does use third party services that may collect information used to identify you.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
2. Information that we collect
Quetzal Inc. collects both personal and non-personal User information. Personal information is information that identifies you and that may be used to contact you on-line or off-line.
2.1. Quetzal Inc. may collect personal information from our online Users during:
Information collected will vary depending upon the activity or service and may include but not restricted to your name, email address, phone number, home address, birth date, Facebook account, friends list, mobile phone number and credit card information. You can choose not to provide (when such opportunity is provided) certain information, but then you might not be able to take advantage of many of our features.
- •Registration for sites, SNS, games, mobile games, mobile apps.
•Registration for Quetzal Inc. and/or other service accounts;
•User support and/or technical service requests;
•Player match up and other head-to-head online competitions and/or special game-specific events;
•Contest registration and prize acceptance;
•Creation of a personal profile;
•Access to our products and/or services on social networks or other third-party services; and
•Otherwise through use of our software, mobile or online service where personal information is required for use and/or participation.
3. Where we store information about you
4. How Quetzal Inc. uses information collected
Quetzal Inc. uses your information only as follows:
•To provide our products and services to you and fulfill your specific requests;
•To send you messages about our products and services, new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest;
•To enable user-to-user communications;
•To better understand the behavior and preferences of our Users, to troubleshoot technical problems, to deliver advertising, for the purposes of proper functioning of our products and services and improving them; to handle users accounts and all in-game payments.
•To improve our software and services by providing experiences and recommendations, language and location customization, personalized help and instructions.
5. How we disclose information collected
We disclose your information to third parties, that is parties other than Quetzal Inc. in the following circumstances:
5.2 From time to time Quetzal Inc. employs third party contractors to collect personal information on our behalf to provide email delivery, product, prize or promotional fulfillment, contest administration, credit card processing, shipping or other services on our sites or in our mobile games and apps. We ask some third-party contractors, such as credit agencies, data analytics, ad networks or market research firms, to supplement personal information that you provide to us for our own studies or other uses. When our third-party agents or service providers collect and/or have access any information other than non-personal, anonymous and/or aggregated data, Quetzal Inc. requires that they use data consistently with our stated privacy policies and protect the confidentiality of personal information they collect or have access to in the course of their engagement by Quetzal Inc. These third parties are prohibited from using your personal information for any other purpose without your specific consent.
5.3 The Service supports and may encourage interaction among players. Your SNS friends may see your name, profile photo and descriptions of your game activity, your game profile. Other players may also be able to send you game requests or even friend requests through the related SNS’ communication channels or trough API of mobile platform.
5.4 Quetzal Inc. may share aggregated information (information about you and other users collectively), anonymous information and certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising in the service and on the websites of third parties. We may also allow advertisers to collect this information within the Service and they may share it with Us.
5.5 We reserve the right to disclose your information when we believe release is appropriate to comply with the law, judicial proceedings, court order or other legal process; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Quetzal Inc. our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction purposes.
5.6 In the event that Quetzal Inc. undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition.
6. Information about Children
Quetzal Inc. does not sell products or in-apps for purchase by children and does not knowingly collect personal information from children. We sell children’s products for purchase by adults. If you are under age of 13, you may use our Sites or Mobile Games and Apps only with the involvement of a parent or guardian.
7. How does Quetzal Inc. protect your information?
Quetzal Inc. understands the importance of keeping your information safe and secure. Quetzal Inc. will make commercially reasonable precautions to protect your personal information and ensure the security of our systems. However, there is no 100% secure method of transmission over the Internet or method of electronic storage. We cannot assume responsibility or liability for unauthorized access to our servers and systems. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer or mobile device. We strongly recommend that you implement measures to protect your computer or mobile device from unauthorized access such as firewall protection and anti-virus software.
8. How you can access and update or delete your information
8.1 You can correct or update your account information at any time by logging on our sites or SNS and navigating to different account settings. Should you be unable to log in or wish to have your account(s) deactivated, you may send an e-mail to our Support Team apps@myQuetzal.com. You can put “Delete my Account” or “Update my information” in the subject line and include your first name, last name, e-mail address and user ID number (if applicable) in the body of the e-mail. We will be happy to review, update or remove information as appropriate. We may still retain your information in our files however, to resolve disputes, enforce our user agreement, and due to technical and legal requirements and constraints related to the security, integrity and operation of our websites, mobile games and apps.
8.2 If you have granted Quetzal Inc. access to your SNS account information through a Quetzal Inc.’ application or mobile game, you may manage the information Quetzal Inc. receives about you from an SNS. For this purpose, you will need to follow the instructions at that site for updating your information and changing your privacy settings.
8.3 You also may have the right (subject to certain exceptions to be given a copy of certain data that Quetzal Inc. may hold about you (and for which we may charge a small fee to process) and to have any inaccuracies in the data that Quetzal Inc. holds about you corrected and/or erased. You may exercise any such rights by emailing our Support Team at apps@myQuetzal.com. We will need sufficient information from you to establish your identity and to verify your access request, and also to assist us in handling your request. Requests will be processed as soon as possible and not later than 45 days.
The app does use third party services that may collect information used to identify you.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
9. Terms of service and notices
We take no responsibility for relying on the information provided in the app in any manner or fashion whether the information and materials provided to you produces a favorable result or not.
11. Contact us
If you have any questions about the privacy aspects of our products or services, or would like to make a complaint having to do with a privacy matter, please send a written request as follows:
Info [at] quetzal . biz